Review & Reputation Agent
Turns happy customers into vocal advocates by requesting, monitoring, and responding to reviews.
What this means
Reputation management is the ongoing practice of asking for reviews at the right moment, monitoring what gets posted, and replying in a way that reads as care rather than indifference. This agent runs all three on a loop.
When you need this
You have repeat customers, service appointments, or ecommerce orders, and reviews arrive by accident rather than by system.
What the agent does
- §Identifies the right moment post-purchase or post-appointment to ask
- §Sends a simple, well-timed review request by text or email
- §Watches Google, Facebook, Yelp, and industry platforms for new reviews
- §Drafts an on-brand reply within 24 hours
- §Summarises sentiment trends and flags recurring complaints early
What it needs from you
- ·Customer or booking list
- ·Review platform access
- ·Brand voice and escalation rules
What you get back
- ·Automated review requests
- ·Response drafts within 24 hours
- ·Monthly reputation summary
- ·Sentiment trend report
What it cannot do
- ×Cannot remove or suppress negative reviews
- ×Cannot fabricate reviews
- ×Cannot post without approval on most platforms
Human approval required
We are upfront about this: every agent is a draft machine. The level above tells you how much editing to expect before publishing.
Related jargon
Related agents
Review Request & Testimonial Collection Agent
Asks happy customers for reviews and testimonials, then turns their feedback into usable social proof.
- Outputs
- Review request sequence
- Difficulty
- Beginner
- Approval
- Standard review
- Run time
- ~weekly
Reputation Response Agent
Drafts thoughtful replies to every review, good or bad.
- Outputs
- Reply drafts
- Difficulty
- Beginner
- Approval
- Heavy review
- Run time
- ~2 min / review
Review Mining Agent
Reads thousands of reviews and gives you their exact words.
- Outputs
- Theme report
- Difficulty
- Intermediate
- Approval
- Light review
- Run time
- ~8 minutes